★Cancellation Policy★

※ This is a machine translated version. Check the Japanese original version for clarifications.

Please do not cancel without notice (same day cancellation) or arrive more than 10 minutes late on the day of your appointment.
We will not accept appointments for patients with a certain number of unapproved cancellations. In such cases, we will only accept the patient on the day of the appointment.

In order to provide our patients with the highest quality of dental care, our dentists and hygienists will do their best to prepare for your scheduled treatment and expect your visit.

Unannounced cancellations by some patients not only result in the loss of important dental care, but also deprive not only the dentist and hygienist who prepared and waited for the patient, but also other patients who suffer from the same dental problems as you and are waiting for their appointments, as a local medical institution, we cannot overlook this.

On the other hand, we understand that there are always sudden schedule changes due to family, work or health reasons, including our own. In such cases, please call us during office hours the day before your appointment, if at all possible. By calling to reschedule your appointment, we will be able to cancel your appointment and schedule your next appointment at the same time, thus avoiding the risk of postponing your dental treatment and worsening your condition.

For the sake of your own dental and oral health, and for the sake of other patients with similar problems, please do not cancel without notice and do not hesitate to call the clinic if you need to reschedule your appointment. We record all phone calls to ensure there are no mistakes. If we make a mistake in rescheduling your appointment, we will confirm the recorded information and explain the error to you.

In case of no-show, a cancellation fee of 10,000 yen (excluding tax) will be charged.
If you have a long appointment, such as a tooth extraction, and repeatedly cancel your appointment, we recommend that you visit another clinic.

★Late same-day arrivals★

If you arrive 15 minutes or more after your scheduled appointment time, we will ask you to reschedule your appointment as it will inconvenience the next patient and we will not be able to perform the scheduled treatment.

We ask that you arrive at the clinic 5 minutes prior to your appointment time.

We ask for your cooperation
in not inconveniencing other patients.

Toranomon Hills Dental & Medical Ryu Clinic